The department has mechanisms in place for receiving feedback on our programs and services, as it is integral to our on-going improvement.
To better understand how the department manages complaints to seek the outcome you require, please read the Complaints factsheet.
If you wish to make a complaint about the department or about one of the programs or services we deliver, please select the appropriate contact from the table below.
|Area of complaint||Complaint type||Contact Information|
|Child Care||Complaints related to the Community Child Care Fund (CCCF).||
|Complaints related to the Child Care Subsidy payment (CCS).|
|Complaints related to the management of the Child Care Subsidy (CCS).|
|Child Safety||Complaints about the management of the department's management of Child Safety Principles or to lodge an incident regarding a child (minor under 18 years of age).|
|Employment||Complaints relating to the department's Jobs Fairs.|
|Complaints relating to the department's Employment programs.|
|Complaints from providers relating to the department’s Employment Services model.|
|Complaints and appeals relating to the administration of the Inclusion Development Fund (IDF).|
|Complaints relating to Regional Employment trials.|
|Complaints relating to ParentsNext.||
|Complaints relating to Transition to Work .||
|Complaints relating to jobactive.||
|Higher Education||Complaints relating to Higher Degree Research (HDR).|
|Complaints related to Virtual Teachers (Remote Learning).||
|International||Complaints relating to provider registration and international student management.||
|Complaints relating to the assessment outcomes.||
|National Redress Scheme||Complaints relating to the department's management of the National Redress Scheme for Institutional Child Sexual Abuse.|
|Schools||Complaints relating to Schools HUB.|
|Complaints relating to disability discrimination in Australian schools.||
|Skills and Training||Complaints about a registered training provider.|
|Complaints about VET Student Loans Debt.||
|Complaints about trades recognition.|
|Complaints relating to the National Careers Institute:|
|School Leavers Information Service (SLIS)|
In order to ensure that we fully understand the nature of your complaint, please ensure that you leave your name and a way to be contacted so we may work with you on a suitable outcome.
If you cannot locate the area you need from the table, please send an email to firstname.lastname@example.org and we will direct your email to the most appropriate area of the department to respond.